Responsible Gaming at b99a

Gaming the Right Way

b99a believes that online gaming and sports betting should be an enjoyable pastime — a form of entertainment that fits comfortably within a player's budget, time, and lifestyle. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every other corner of Bangladesh, that is exactly what it is: fun, exciting, and well within their control.

However, we also recognise that for a small number of people gambling can become problematic. Problem gambling is a real issue that affects individuals, families, and communities. b99a takes this seriously. We have invested in building a responsible gaming framework that gives every registered player the tools they need to keep their gaming activity healthy — before it ever becomes a concern.

1Your Responsible Gaming Toolkit

All of the following tools are available free of charge to every registered b99a player, accessible directly through your account settings at any time. You do not need to contact support to activate most of them — they are self-service and take effect immediately or within the timeframes described below.

2Age Verification — 21+ Only

b99a's gaming and sports betting services are strictly limited to adults aged 21 and above. This is a firm, non-negotiable policy that applies to every player on the Platform, regardless of location within Bangladesh.

All new players are required to confirm that they are 21 or older during registration. b99a reserves the right to request documentary proof of age — such as a National Identity Card (NID), passport, or birth certificate — at any stage of the account lifecycle. Any account found to belong to a person under 21 will be closed immediately and any balance will be returned to the payment method on file, subject to verification.

b99a does not target or market its services to individuals under 21. Our promotional materials, social media presence, and advertising content are designed for and directed at adult audiences only.

3Recognising Warning Signs

Problem gambling can develop gradually. Being aware of the warning signs early gives you — or someone you care about — the best chance of addressing the issue before it escalates. The following signs may indicate that gambling has stopped being recreational and started becoming harmful:

If you recognise any of these signs in yourself or someone close to you, please do not wait. Use the self-exclusion or cool-off tools in your account settings, or contact our support team directly. The sooner you act, the easier it is to regain control.

4Quick Self-Assessment

Take a moment to honestly answer the questions below. If you answer "yes" to two or more of them, we encourage you to use b99a's responsible gaming tools or contact our support team for a confidential conversation.

5Understanding Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available, because they create a hard financial boundary around your gaming activity before any session begins. Rather than relying on willpower in the moment, a deposit limit removes the option to overspend at the source.

6Self-Exclusion and Cool-Off Periods

Sometimes the most responsible step a player can take is to step away from the Platform entirely for a period of time. b99a provides two mechanisms for this: a temporary cool-off period and a formal self-exclusion.

• Cool-off (24 hours, 48 hours, or 7 days): a short-term break that temporarily suspends your ability to log in and place bets. Your account remains open and your balance is preserved.
• Self-exclusion (1 week to 5 years): a formal exclusion that closes access to your account for the full elected period. You cannot request an early return — the exclusion runs its full term.
• Permanent self-exclusion: if you feel you need to stop permanently, we will close your account and ensure it cannot be reopened. A minimum 7-day reflection period applies before permanent closure is confirmed.
• During any exclusion period, all marketing communications from b99a cease immediately. If you receive any promotional message during an active exclusion, please report it to [email protected].

To activate a cool-off or self-exclusion, go to Account Settings > Responsible Gaming in your b99a account, or contact our support team if you need help. Self-exclusion requests submitted via email to [email protected] will be processed within 24 hours of receipt.

7Tips for Playing Safely

These straightforward guidelines help keep gaming enjoyable and within healthy boundaries. Whether you are a new player or a long-time member of the b99a community, revisiting these principles regularly is a good habit.

• Always set a budget before you start playing, and treat any losses as the cost of entertainment — not money that needs to be won back.
• Never gamble while under the influence of alcohol or substances that affect your judgement.
• Take regular breaks during gaming sessions — step away from the screen every 30 to 60 minutes.
• Do not chase losses. Placing larger bets to recover a losing streak almost always makes the situation worse.
• Keep gambling separate from your essential expenses — rent, food, bills, and family needs always come first.
• Use b99a's session timer and reality check features to stay aware of how long you have been playing during any given session.
• If gaming is no longer fun and feels like an obligation or a source of stress, stop immediately and reach out to our support team.

8Getting Help — You Are Not Alone

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please reach out. Asking for help is a sign of strength, not weakness — and the sooner you do it, the easier recovery becomes.

b99a's support team is available around the clock to assist any player who has concerns about their gaming behaviour. All conversations are handled with complete confidentiality. We will never judge or penalise a player for raising a responsible gaming concern — in fact, it is exactly the kind of proactive behaviour we want to encourage.

9b99a's Commitment to Responsible Gaming

Responsible gaming is not a checkbox for b99a — it is a core part of how we operate. We believe that a platform which genuinely cares about its players' wellbeing will, in the long run, build deeper trust and a more sustainable community than one that prioritises short-term revenue at the expense of player welfare.

Our responsible gaming framework is reviewed and updated regularly. We monitor emerging research on gambling behaviour and incorporate new best-practice tools as they become available. If you have a suggestion for how we could improve our responsible gaming offering, we genuinely want to hear it — contact us at [email protected].

b99a is proud to serve the Bangladeshi online gaming community and takes seriously its responsibility to ensure that the Platform remains a safe, fair, and enjoyable space for every adult player. This page will be updated as our responsible gaming tools and policies evolve — please check back periodically for the latest information.